Delete your account

Lapka · Molverine Corp

In the app

  1. Open Lapka.
  2. Go to the Pet tab and open Account.
  3. Tap Delete account and confirm. This works whether you signed in or not.

A subscription is not cancelled by deleting the account. Cancel it first in your App Store or Google Play account settings, or the store keeps charging.

Without the app

Write to privacy@molverine.com from the email address you signed in with, with the subject "Delete my Lapka account". We delete it within 30 days at most and confirm by email. If you never signed in, delete the account in the app before removing it, since removing the app alone does not delete the data on our server. If you have already removed it, write to us with the name and breed of your dog and roughly when you started, and we will find and delete the account.

What is erased right away: your account and email address, your dogs, their profiles and photos, mascot images, training history and progress, levels, badges and bones, care records and diary notes, questions to the dog trainer, family memberships, consents, devices and analytics events. A dog you shared stays with the rest of your family.

What stays for a while: subscription records at RevenueCat, erased within 30 days; backups, for 14 days; technical crash reports, which contain no personal details, for up to 90 days. Apple and Google keep their own purchase records.